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CALL US TOLL-FREE: 1-800-458-1716
ORDER TRACKING
Orders you have placed can be tracked by e-mailing us at [email protected], or by calling customer service.
COMMENTS
We welcome all comments and suggestions. If you have any suggestions about improvements we can make to better serve you, please email us at [email protected], or call our customer service department.
WEB ORDERS
If you have any questions about our prices, policies, or procedures, we recommend contacting customer service by phone or by e-mail at [email protected]
TECHNICAL ISSUES
Should you have any technical difficulties with our website, please contact us by e-mail at [email protected], or call our customer service department.
RETURNS
Please visit our POLICIES page for more information.
CAN'T FIND YOUR ANSWER?
Contact us directly
CUSTOMER SERVICE TEAM
Phone Number: 800-458-1716
Phone Number: 800-458-1716
Phone + chat hours
Monday - Friday
8:00 AM to 5:00 PM CT
Monday - Friday
8:00 AM to 5:00 PM CT
ACCOUNT
What are the benefits of registration?
As a registered customer, you become entitled to special discounts and promotional pricing offers available only to internet customers. Our online shop is available 24/7, giving you the ability to shop and order when it's convenient for you.
How do I access my account information?
You can access your account information by clicking on your account name at the top of the page that follows "You're logged in as:".
I already have an account with you. Do I need to register myself again on your web store?
No. If you already have an account with us, contact Customer Service; they will give you your login and password. You can then login and change your password.
What should I do if I forget my password?
If you are a registered user and have forgotten your password, you must call customer service to have your password reset.
Can I place an order without registering my account?
Before you place an order with us, you must register with us. We understand how valuable your time is and our registration has been designed to only take a few minutes. Once you have registered with us, your information will be stored to allow for quick ordering.
How do I make changes to an address in my list?
To edit an address, click on account Information. The details of your account are displayed. The Help Index below your addresses contains links to change the address listed.
Can I delete an address from my address list?
No. You cannot delete an address; but you can edit an existing address.
PAYMENTS
What are my payment options?
We accept Visa, Mastercard, American Express, and Paypal. Should you wish to use a payment method that is not currently listed, please contact customer service for assistance. All transactions are conducted in U.S. dollars.
How can I place an order without using my credit card?
During checkout, you will have the opportunity to select your payment method. You do have the option to use PayPal if you don't wish to use a credit card; however, if the payment option you are looking for is not shown, please contact our Customer Service Department by phone or email for assistance.
What is a default credit card?
You may have specified more than one credit card in your account information. The default credit card is the card that will be charged with the value of your order unless you select another credit card to be charged for this order.
Can I change the expiration date of a credit card in my list?
Yes. To update credit card information, click on account information. Click on Credit Card Details button in the Account Info page. Select the card from the list and click on Update Credit Card button.
Can I have more than one billing address?
No. You cannot have more than one billing address. But you can change your billing address by editing it.
Will I be charged sales tax on my order?
The taxes on your order depend on your ship-to location. Sales tax will be added for any ship-to location in Missouri and Labor Law posters with a California ship-to location. You will be responsible for any other applicable taxes.
SHIPPING
What is a default shipping address?
You may have specified more than one shipping address in your account information. The default shipping address is the address to which your order will be shipped unless you select another shipping address for this order.
Can I have more than one shipping address?
Yes. You can specify as many shipping addresses as you want.
How can I add a shipping address to my address list?
To add a shipping address, click on Account Information. The details of your account are displayed. Click on the Add New Shipping Address button to add a new shipping address.
Is there a way I can track my order?
Click on the Order Status link on the navigation bar above your cart details. If you know your order number, enter it and click the Submit button. To view multiple orders, enter the purchase order number, select the display type from the drop-down list, and specify the desired period. All the orders you have placed with us (both through the web and through other means) are listed. Click on the order number whose status you want to check. The order details are displayed along with the tracking numbers (if available) for the shipments made. To track a shipment, you can use the provided tracking number to track with the listed carrier. You may also call or e-mail customer service.
PRODUCTS + ORDERS
How long will it take to receive my order?
We ship using UPS Ground so shipping depends on where you are located in relation to our warehouse in Missouri. For all shipping information please visit our shipping information page found here.
How do I check the status of my order?
To check the status of an order, click on the Order Status link. If you know your order number, enter it and click on the Submit button. To view multiple orders, select the display type from the drop-down list and specify the desired period. All the orders you have placed with us (both through the web and through other means) are listed. Click on the order number whose status you want to check. The order details are displayed along with the tracking numbers for the shipments made.
How do I cancel an order?
To cancel an order, you must contact customer service by phone or e-mail.
WEBSITE
What are your rules on pricing and discounts?
Pricing and availability are subject to change without notice. We reserve the right to correct pricing on printed or internet media. Special discounts are only valid thru specified dates and while supplies last. All prices listed on the US Website are listed in US Dollars. All transactions are conducted in U.S. dollars.
Your image shows something different than what the description states. Which is correct?
The images found on Public Kitchen Supply’s website are the most accurate representations of the product’s we offer. A portion of our images are those provided by the manufacturer themselves and include extra items such as lids, additional sizes or older models. We do our absolute best to ensure the descriptions of the products make it clear of what you will be receiving so please do be sure to read the descriptions as the descriptions are the most accurate.
I want to talk to someone about other questions, who can I contact?
Personal Contacts:
Jason Scarborough - President
Customer Service:
Stacy Smith - Manager
1616 Dielman Rd
St. Louis MO 63132
Call Us: 1-800-458-1716
Jason Scarborough - President
Customer Service:
Stacy Smith - Manager
1616 Dielman Rd
St. Louis MO 63132
Call Us: 1-800-458-1716
