CALL US TOLL-FREE: 1-800-458-1716

Returns & Pricing Policy

Please call customer service (800-458-1716) 
before returning any items.
  1. All returns must have an RMA Number for authorization, be adequately packaged, and can not have been used by customer.
  2. Authorized returns must be returned freight prepaid and within 30 days.
  3. Your account/credit card will be credited upon receipt of returned product pending inspection, minus freight charges.
  4. Special Order, custom products, or non-standard goods are not returnable.

MOZO Free Shipping, Exchanges, and Returns Policy

If you are unhappy with your MOZO shoe purchase and wish to exchange or return your footwear, please first contact our customer service team at 800-458-1716 during normal business hours and they will provide you with your next steps.

To qualify for a free exchange, footwear must be unworn, undamaged, in original packaging, and exchanged for a like pair. Like pair is defined as the same shoe style with a different size at the same price. If you are wishing to exchange for a pair with a higher price or a different shoe style, then the customer is responsible for the difference in price, plus our minimum shipping fee.

To qualify for free returns, footwear must be unworn, undamaged, and returned in same condition, as well as original packaging in which it was shipped. Please allow time for receiving returned item and processing before credit is returned.

All returns and exchanges must be in original packaging.

Qualifying exchanges and returns are accepted within 30 days of delivery.

Pricing Policy

Prices are subject to change without notice. Errors do occur, and we will do our best to notify our customers if there is ever a price or item discrepancy after their order is placed. If this occurs, we will notify you immediately, and provide you the option to continue with your order at the correct price or cancel your order and provide an immediate refund. We do reserve the right to refuse orders where the information has been mis-published, including prices, promotions, and specifications of a product on Any questions should be directed to our customer service department at 1-800-458-1716.  
Visa Mastercard
American Express PayPal
© 2017 – All Rights Reserved.