CALL US TOLL-FREE: 1-800-458-1716
FREE SHIPPING ON ORDERS OVER $299*
SEE DETAILS

PKS POLICIES
Shop with confidence

 



PRODUCTS + ORDERS
Product Availability
Product availability varies day-to-day. Availability is often dependent upon manufacturer selection. Some products on our website are drop-shipped direct from the manufacturer while others are stocked physically in our warehouse in Lee's Summit, MO. If a product is not in our warehouse, we immediately contact our manufacturer and request the product. Sometimes there will be a delay in receiving the product from the manufacturer, as some products are made-to-order, requiring the manufacturer to produce the product upon receiving your order. When this happens, our customer service team does their best to contact our customer and inform them of this delay. They then are offered the option to wait for the product, switch to a like-product, or cancel their order and receive a refund.

Rarely, there will be instances when a product is no longer available from the manufacturer as manufacturers often discontinue one product to produce another product. As this happens on a regular basis, we may have the old product still on our website until a customer orders the product and we are then notified by the manufacturer. We do our best to catch these older models, but sometimes some products are missed. We will contact our customer when this occurs for how to proceed with their order.

Processing time for in-stock items is approximately 2 business days (see Drop Shipping section for non-stock item information). Business days are classified as Monday through Friday, excluding holidays. Please note: Delivery times do not include processing time so be sure to take those days into account when figuring ordering and delivery time.

Prices are subject to change without notice. Errors do occur, and we will do our best to notify our customers if there is ever a price or item discrepancy after their order is placed. If this occurs, we will notify you immediately, and provide you the option to continue with your order at the correct price or cancel your order and provide an immediate refund. We do reserve the right to refuse orders where the information has been mis-published, including prices, promotions, and specifications of a product on publickitchensupply.com. Any questions should be directed to our customer service department at 1-800-458-1716.
Product Pricing
All prices are subject to change without notice. All prices are listed in USD and all orders are processed in USD. International customers may incur a conversion charge. Errors do occur, and we will do our best to notify our customers if there is ever a price or item discrepancy after their order is placed. If this occurs, we will notify our customer immediately and provide the option to continue with the order at the correct price or cancel the order and provide an immediate refund.

At Public Kitchen Supply, we do reserve the right to refuse orders where the information has been mis-published, including prices, promotions, and specifications of a product on publickitchensupply.com.

For sale items, product availability at the sale price is extremely limited. If a sale product is purchased, and it exceeds our stock, we reserve the right to sell what stock we have at the sale price and will attempt to acquire the remainder of the order for our normal non-sale price for our customer. They will have the right to cancel the non-sale price portion of their order if they wish. Any questions regarding product pricing should be directed to our customer service department at 1-800-458-1716.
Product Images
As images are mostly obtained from manufacturers, some items do not have exact images of them. We do our best to acquire exact images so our customers know exactly what they are purchasing, but often it is not possible. Therefore, pictures are not always as accurate as we would like or may include additionally pieces or accessories to enhance the look or show how the product is meant to be used. We strive to obtain the best image possible but often it is difficult to get the exact image for all 10000+ products we have on our site. For example, with equipment, we are often provided one image for entire series of sizes as it is simply sizing that differs among the models.

For this reason, please be sure to read the descriptions of the items, consult the titles, the features section, and the specification sheets as those will give you the best representation of each item. As always, our customer service team welcomes questions regarding clarification of product and would be happy to answer any questions regarding details of an item to better help you, our customer, receive the correct product you are wanting to purchase.
Order Processing
Processing time for in-stock items is approximately 2 business days (see Drop Shipping section for non-stock item information). Business days are classified as Monday through Friday, excluding holidays. Please note: Delivery times do not include processing time so be sure to take those days into account when figuring ordering and delivery time.

Prices are subject to change without notice. Errors do occur, and we will do our best to notify our customers if there is ever a price or item discrepancy after their order is placed. If this occurs, we will notify you immediately, and provide you the option to continue with your order at the correct price or cancel your order and provide an immediate refund. We do reserve the right to refuse orders where the information has been mis-published, including prices, promotions, and specifications of a product on publickitchensupply.com. Any questions should be directed to our customer service department at 1-800-458-1716.
SHIPPING
Shipping Policy
A street address is required for delivery. If you have special delivery instructions, please make sure to notate those during the checkout process. Merchandise will be delivered standard ground transportation, which typically takes 3-5 business days. Items are normally shipped UPS or common carrier. Via phone orders, you may request express delivery, which takes 2-3 business days, for an additional charge.

Free Shipping on Orders over $299 Orders that have a subtotal of $299.00 and above are eligible for free shipping if they are within the contiguous 48 states. Other locations including Alaska, Hawaii, Canada, and other countries outside of the U.S., including the U.S. Territories and Outlying Areas will incur a shipping charge to be determined after the order is placed.

Free shipping for orders within the 48 contiguous states receive UPS ground shipping. If customer wishes to have faster shipping, that will be an additional charge. Please contact our customer service representatives if you wish to have faster shipping.
Shipping Processing Time
Whenever possible, we will provide you with an estimate of how many days it will take for an item to ship. Some items ship from our warehouse, and others ship directly from the manufacturer. These time frames are as close of estimates as we can offer. Additional time can be incurred from unseen obstacles such as a backordered product, the manufacturer is out of stock, etc; however, these time frames are typically an accurate idea of when your items will ship out. Please note these are time frames for when the item will ship and does not include delivery time. If you have any questions regarding shipping times, please feel free to contact our customer service at 1-800-458-1716.

NOTE: Chemicals cannot be shipped to locations requiring air travel. This includes Hawaii, and countries outside of the US and Canada.
Drop Shipping
To make prices cheaper for you, we don’t stock some items in our warehouse inventory. Instead, we use the manufacturer’s stock and have them sent directly to you from their warehouse. This does not cost you anything extra; however, this does mean your processing time may be extended. Once you place your order, we immediately contact the manufacturer and depending on their stock and location, the shipping time may change. Please be aware of this when you order and if you have any questions regarding if an item is drop shipped, contact us via live chat or call one of our customer service representatives at 1-800-458-1716.
MOZO Shoes Policy
Mozo Free Shipping, Returns, and Exchanges* Free Shipping for Mozo Shoes is only applicable for the 48 continental US States. Locations including Alaska, Hawaii, and other countries will incur shipping charges.
RETURNS
Return Policy
Please call customer service (800-458-1716) before returning any items.

1. All returns must have an RMA Number for authorization, be adequately packaged, and can not have been used by customer.

2. Authorized returns must be returned freight prepaid and within 30 days.

3. Your account/credit card will be credited upon receipt of returned product pending inspection, minus freight charges.

4. Special Order, custom products, or non-standard goods are not returnable.
Refunds
Returns are handled on a case-by-case basis. Public Kitchen Supply strives to have the best customer service possible. We understand that sometimes a purchase is not what you were expecting or does not fit your needs. We also understand that you are shopping solely based on images and descriptions of items. When an item turns out to be a bit different from what you expected, we want to work with you as best as possible.

Our return policy is as follows: Most items that are unopened, unused, and in resalable condition can be returned within 30 days for a refund; however, any used or unsellable products cannot be returned for a refund nor an exchange. Please note: some returned items may be subject to a restocking fee.

For items that the customer has ordered the wrong item or they no longer need the item, the customer assumes the return shipping charges. If the item was damaged during shipment and that is the reason for the return, Public Kitchen Supply assumes responsibility for the return shipping charges.

Return Process: If you are unhappy with your purchased item and you qualify for a return, please contact our customer service department at 1-800-458-1716 or email us at cservice@publickitchensupply.com to start the return process. You may be asked to provide pictures or complete additional steps to ensure the product’s condition. Once you’ve received approval for a return or exchange, we will provide you with an RMA number. Without the RMA number we cannot process your return.

Defective Items: If you are experiencing problems with a purchased product (i.e.: defective, missing pieces, damaged, etc.) please contact our customer service department at 1-800-458-1716 for receiving a replacement. Your product may be covered under warranty and we will assist you in contacting the manufacturer for warranty information.

For any questions regarding our return policy or exchanges, please either call our customer service team at 1-800-458-1716 or email us at: cservice@publickitchensupply.com.
MOZO Shoes Return Policy
If you are unhappy with your MOZO shoe purchase and wish to exchange or return your footwear, please first contact our customer service team at 800-458-1716 during normal business hours and they will provide you with your next steps.

To qualify for a free exchange, footwear must be unworn, undamaged, in original packaging, and exchanged for a like pair. Like pair is defined as the same shoe style with a different size at the same price. If you are wishing to exchange for a pair with a higher price or a different shoe style, then the customer is responsible for the difference in price, plus our minimum shipping fee.

To qualify for free returns, footwear must be unworn, undamaged, and returned in same condition, as well as original packaging in which it was shipped. Please allow time for receiving returned item and processing before credit is returned.

All returns and exchanges must be in original packaging. Qualifying exchanges and returns are accepted within 30 days of delivery.
PRIVACY
Collection of Personal Information
Introduction
Public Kitchen Supply (the "Company") is a leading equipment & smallwares company serving the foodservice industry. Protecting consumer privacy is important to the Company. The Company and its affiliated United States subsidiaries (hereinafter collectively referred to as the "Company," "we," "us" or "our") adhere to the Safe Harbor Agreement concerning the transfer of personal data from the European Union ("EU") to the United States of America. Accordingly, we follow the Safe Harbor Principles published by the U.S. Department of Commerce (the "Principles") with respect to all such data. If there is any conflict between the policies in this privacy policy and the Principles, the Principles shall govern. This privacy policy outlines our general policy and practices for implementing the Principles, including the types of information we gather, how we use it and the notice and choice affected individuals have regarding our use of and their ability to correct that information. This privacy policy applies to all personal information received by the Company whether in electronic, paper or verbal format.

Definitions
"Personal Information" or "Information" means information that (1) is transferred from the EU to the United States; (2) is recorded in any form; (3) is about, or pertains to a specific individual; and (4) can be linked to that individual.

"Sensitive Personal Information" means personal information that reveals race, ethnic origin, sexual orientation, political opinions, religious or philosophical beliefs, trade union membership or that concerns an individual's health.

Principles
Company shall inform an individual of the purpose for which it collects and uses the Personal Information and the types of non-agent third parties to which the Company discloses or may disclose that Information. Company shall provide the individual with the choice and means for limiting the use and disclosure of their Personal Information. Notice will be provided in clear and conspicuous language when individuals are first asked to provide Personal Information to the Company, or as soon as practicable thereafter, and in any event before the Company uses or discloses the Information for a purpose other than for which it was originally collected.
OPT OUT
Choice
The Company will offer individuals the opportunity to choose (opt out) whether their Personal Information is (1) to be disclosed to a third party or (2) to be used for a purpose other than the purpose for which it was originally collected or subsequently authorized by the individual. For Sensitive Personal Information, the Company will give individuals the opportunity to affirmatively or explicitly (opt out) consent to the disclosure of the information for a purpose other than the purpose for which it was originally collected or subsequently authorized by the individual. Company shall treat Sensitive Personal Information received from an individual the same as the individual would treat and identify it as Sensitive Personal Information.

Onward Transfers
Prior to disclosing Personal Information to a third party, Company shall notify the individual of such disclosure and allow the individual the choice (opt out) of such disclosure. Company shall ensure that any third party for which Personal Information may be disclosed subscribes to the Principles or are subject to law providing the same level of privacy protection as is required by the Principles and agree in writing to provide an adequate level of privacy protection.
Data Security
Data Security
Company shall take reasonable steps to protect the Information from loss, misuse and unauthorized access, disclosure, alteration and destruction. Company has put in place appropriate physical, electronic and managerial procedures to safeguard and secure the Information from loss, misuse, unauthorized access or disclosure, alteration or destruction. Company cannot guarantee the security of Information on or transmitted via the Internet.

Data Integrity
Company shall only process Personal Information in a way that is compatible with and relevant for the purpose for which it was collected or authorized by the individual. To the extent necessary for those purposes, Company shall take reasonable steps to ensure that Personal Information is accurate, complete, current and reliable for its intended use.

Access
Company shall allow an individual access to their Personal Information and allow the individual to correct, amend or delete inaccurate information, except where the burden or expense of providing access would be disproportionate to the risks to the privacy of the individual in the case in question or where the rights of persons other than the individual would be violated.
Compliance
Enforcement
Company uses a self-assessment approach to assure compliance with this privacy policy and periodically verifies that the policy is accurate, comprehensive for the information intended to be covered, prominently displayed, completely implemented and accessible and in conformity with the Principles. We encourage interested persons to raise any concerns using the contact information provided and we will investigate and attempt to resolve any complaints and disputes regarding use and disclosure of Personal Information in accordance with the Principles. If a complaint or dispute cannot be resolved through our internal process, we agree to dispute resolution using Direct Marketing Association as a third party resolution provider.

Amendments
This privacy policy may be amended from time to time consistent with the requirements of the Safe Harbor. We will post any revised policy on this website.

Information Subject to Other Policies
The Company is committed to following the Principles for all Personal Information within the scope of the Safe Harbor Agreement. However, certain information is subject to policies of the Company that may differ in some respects from the general policies set forth in this privacy policy.
Google Advertising / Remarketing
Google Advertising/Remarketing Policy
Public Kitchen Supply does reserve the right to implement and use Display Advertising/Google Adwords Remarketing through Google Analytics. In addition, by using Google Remarketing, you may see our ads throughout the web on third-party vendor sites, as well as Google, through the use of first-party cookies (such as Google Analytics cookie) and third-party cookies (such as the DoubleClick cookie) to inform, optimize, and serve ads based on your past traffic visits. To opt-out of all Google Remarketing please visit here.

Likewise, as you browse Public Kitchen Supply and other websites, online ad networks we work with may place anonymous cookies on your computer, and use similar technologies, in order to understand your interests based on your (anonymous) online activities, and thus to tailor more relevant ads to you. If you do not wish to receive such tailored advertising, you can visit this page to opt out of most companies that engage in such advertising. (This will not prevent you from seeing ads; the ads simply will not be delivered through these targeting methods.)
SECURITY
SSL
Always on the leading edge of today’s technology, we employ powerful 128-bit encryption and Secure Socket Layers (SSL) in all areas where your personal identity is required. In addition, access to your personal information is restricted within our company to provide maximum security. Your account information and order history are kept safely behind our firewall, on separate servers, to prevent abuse by hackers, and all transaction information is processed through encrypted channels.

Please note that we are certified by GeoTrust, which is your assurance that this website is authentic and secure. You can check this security protection setting within your browser. Click on the image of the closed lock or the solid key at the bottom of your browser screen to view our GeoTrust certificate.

Always be certain your browser is configured for maximum security by installing the latest version of your browser. For more information, contact your browser's publisher.
Corrections / Deletions
To verify or delete any personally identifiable information recorded in our databases, contact us at support@publickitchensupply.com. We will do our best to respond promptly, correcting any factual inaccuracies where necessary and making all reasonable efforts to comply with your request.
TERMS + CONDITIONS
Limitation of Liability
Limitation of Liability
Intellectual Property
Intellectual Property Policy
Warranties
Warranties Policy




WE'RE HERE TO HELP YOU
Need more information? Contact us directly.
CUSTOMER SERVICE TEAM
Phone Number: 800-458-1716
Click here for Live Chat
email
cservice@publickitchensupply.com
Emails received during business hours will be replied to in 30 minutes
Phone + chat hours
Monday - Friday
8:00 AM to 5:00 PM CT


 
Visa Mastercard
American Express PayPal
© 2017 PublicKitchenSupply.com – All Rights Reserved.
Loading...